Refunds and returns
Fair, simple, by the book.
At Blackline Supply, we are committed to providing quality products and excellent customer service. If something is not right with your order, here is how we will make it right.
Returns
If you receive an incorrect, damaged or faulty product, please contact us within 7 days of receiving your order. Where approved, items must be returned unused, unopened and in their original packaging.
Returns for change of mind are accepted at our discretion and may be subject to a restocking fee. Return shipping costs for change of mind returns are the responsibility of the customer.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Faulty or incorrect items
If an item is faulty, damaged or supplied incorrectly, Blackline Supply will provide a replacement, refund or other remedy in accordance with the Australian Consumer Law.
Before you send anything back
If you have any questions regarding a return or refund, please contact us before sending any items back. We will confirm the process with you so nothing gets lost along the way.
Need to start a return? Contact us with your order details and we will take it from there.